CUSTOMER EVALUATIONS

Just this afternoon. We ate an early dinner at Shakey's Gateway Limketkai Mall. Don't get me wrong the food was great, as per usual. But what made me dissatisfied is their customer service. When we finished eating, we asked the waiter for our bill and told them to take out the remaining food. It literally took us almost 15 minutes waiting for the bill to arrive, it wasn't even that busy. The clerks were just talking with each other at the counter. It disappointed me because I love Shakey's and they give us this service.

Compared to Shakey's inside Limketkai Mall, their customer service is fast despite the busy crowd. For Shakey's Gateway Limketkai Mall their clerks, and waiters should do their job first and they have to prioritize their customer, for example if in a restaurant company, each one of them should handle at least 3 tables at the same time, with that, the customers wont wait much longer waiting for the bill. Equal division for work. Also, the waiters should wear a smile on their faces at all times because their facial expression affects the mood of their customers, if they see you frowning while taking orders, or like see you annoyed or in neutral expression the customer would get bad vibes from you. That leaves the company of low customer service which will be bad for the company because the usual consumers might not want to come back at the Gateway branch.